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Charities and Not-for-Profit

Value for money: looking beyond the fee

11/11/2026

In our everyday lives, we frequently use the phrase "great value for money" or, perhaps more often, the damning verdict of "terrible value!".

We apply these labels to almost everything we do: the weekly shop, work on the house, a special holiday, a new car, or even a day out with the family.

Consciously or unconsciously, we assess value against our own personal checklist. We weigh up a range of factors before deciding whether something represents good value.

That checklist might include:

  • Getting a lot for your money
  • A great overall experience
  • Excellent service
  • A high-quality product
  • Reliability and trust
  • Expertise and knowledge
  • Confidence in the outcome

All are perfectly reasonable measures of value.

When it comes to professional services, however, the conversation often changes. Instead of asking, "Is this good value for money?" the question quickly becomes, "What's the cost?"

I'm not entirely sure why. After all, shouldn't the same checklist apply?

Of course, price matters. It should. Every organisation has budgets to manage and resources to allocate wisely. Whether you're running an organisation, leading a charity or academy trust, or managing family finances, cost will always be part of the decision-making process.

But price alone rarely tells the whole story.

A well-prepared proposal should offer much more than a fee. It should explain what is included, what is not included, and, most importantly, how the adviser will help you achieve your objectives.

When reviewing professional service providers, consider asking yourself:

  • Can I pick up the phone and ask a question without worrying about a surprise bill?
  • Will I receive clear, practical advice or simply be told what the problems are?
  • Will the adviser help me implement solutions rather than just identify issues?
  • Do they understand the challenges facing organisations like mine?
  • Will they take the time to get to know our people, our ambitions and our risks?
  • Are they proactive in identifying opportunities and potential issues before they become problems?
  • Will I have access to experienced professionals when I need them?
  • Do they have the specialist expertise required for my sector?
  • Can they provide insight that helps us make better decisions and improve performance?
  • Do I trust them to act as a long-term adviser rather than a compliance provider?

The most valuable professional relationships are rarely built on delivering the cheapest service. They are built on trust, responsiveness, expertise and a genuine understanding of what matters to the client.

At Rickard Luckin, we believe value comes from helping our clients move forward with confidence. That means providing practical advice, building lasting relationships and delivering solutions that extend beyond compliance. Whether we are supporting a charity, an academy trust or not for profit organisation, our focus is on understanding what success looks like and helping our clients achieve it.

A low fee may look attractive on paper, but true value is measured by the quality of advice, the strength of the relationship and the positive impact it has on your organisation.

So, next time you find yourself staring at a pile of proposals, take out that value-for-money checklist.

Look beyond the number next to the "£" sign and ask yourself a different question:

Which adviser will provide the greatest value, not simply the lowest cost?

Because in professional services, as in most things in life, the cheapest option is not always the best value.

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